At JM Furnitures, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a return and refund policy to ensure your peace of mind.
1. Returns
You may return your purchase within 30 days from the date of delivery for a refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Please note that certain items, such as customized or personalized products, may not be eligible for return unless they are defective or damaged.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at [contact email or phone number] to request a return authorization (RA) number. Once you have received your RA number, please securely package the item(s) and include the RA number on the package. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective/damaged product.
3. Refunds
Upon receiving and inspecting your returned item(s), we will issue a refund to your original method of payment within [number of days] business days. Please note that the original shipping charges are non-refundable, and a restocking fee may apply in some cases.
4. Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange for an exchange. Exchanges are subject to product availability, and additional charges may apply if the new item is priced higher than the original item.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately upon receipt. We will work with you to arrange for a replacement or refund, depending on the nature of the issue. Please retain the original packaging and any documentation that came with the product, as they may be required to process your claim.
6. Return Shipping Address
Please ship your return to the following address:
JM Furnitures
2 MORELAND RD SIMI VALLEY, CA 93065
SIMI VALLEY CALIFORNIA
USA
7. Exceptions
Certain items may not be eligible for return or may be subject to additional terms and conditions. These include:
- Customized or personalized products
- Clearance or final sale items
- Items that have been used, damaged, or altered by the customer
8. Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at [email protected] Our customer service team is available to assist you and ensure that your shopping experience with JM Furnitures is enjoyable and hassle-free.
By making a purchase from JM Furnitures, you acknowledge that you have read, understood, and agreed to our return and refund policy. We reserve the right to modify or update this policy at any time without prior notice.
